CBFRM Assistant

About International Medical Corps:

Organization Background : 

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through healthcare training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and healthcare to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergencies, International Medical Corps rehabilitates devastated healthcare systems and helps bring them back to self-reliance.

To learn more about our mission, visit https://internationalmedicalcorps.org/who-we-are.

Project Background : 

Goal: To support vulnerable households (HHs) and communities affected by conflict and natural disasters to meet their basic needs through increasing access to integrated, gender sensitive and age-appropriate MPCA, protection, health, nutrition and WASH services.

Theory of Change (ToC) : 

If life-saving humanitarian interventions such as MPCA, Protection, Health, Nutrition and WASH services are provided to targeted acutely food insecure populations impacted by conflict and natural disasters such as drought, floods and earthquakes then crisis-affected households will be able to meet their basic needs for health, nutrition, WASH, protection, and avoid the adoption of negative coping mechanisms, especially the ones that involve children and harmful household livelihood assets, and better protect themselves against the impact of natural disasters and conflict. 

Purposes:  

1. To enable most vulnerable households, affected by the multiple crisis in Afghanistan, to meet basic essential needs (food and non-food)
2. To reduce excess morbidity and mortality associated with malnutrition, lack of access to primary health care, and poor sanitation and hygiene.
3. To improve the safety, protection, and well-being of vulnerable communities, including women and children, and prevent the adoption of negative coping mechanisms.
4. To reduce excess morbidity and mortality associated with malnutrition, lack of access to primary health care, clean water, poor sanitation and hygiene.

Activity Overview: 

The activities and approaches proposed for this top-up request were designed based upon the identified needs and gaps at the time of writing this request, and in coordination with other partners and BHA. Utilizing allowed award and budget flexibility, the program will adapt and modify plans within the approved scope, objectives, and allowed budget flexibility as necessary to be responsive to the evolving context and needs, in discussion with BHA. 

Job Description:

Job Purpose: 

The assistant is responsible for compiling, processing, interpretation and analyzing all feedback, suggestions, recommendations and complains from the project beneficiaries. He / She will be responsible to ensure accountability to affected population during the project life.  

CBFRM Related Responsibilities:

• Training project staff on CBFRM and accountability procedure of the organization.
• Ensure that AAP data is collected routinely throughout the project cycle (not just at project mid and endpoints, enabling corrective action).
• Develop and maintain local Community Based Feedback and Response Mechanism (CBFRM) Procedures as per organizational CBFRM Guidelines.
• Lead/Conduct Regular community consultations, surveys, FGDs to gauge/monitor how well country team is adhering to AAP commitments and progress towards achieving AAP work plan objectives.
• Translation of the CBFRM communication materials and other tools as per need.
• Communicate and disseminate complaints handling procedures, policies, and tools as appropriate to beneficiaries and other stakeholders.
• Ensure key information reaches beneficiaries using a number of methods (leaflets, orientation, and help desk)
• Update CBFRM tracker and follow up with relevant responsible on new, and open cases.
• Support field MEAL teams to establish a help desk/information table during distributions to the community members to answer beneficiary comments/questions.
• Respond to pending issues, provide support as needed, and communicate progress back to beneficiaries.
• Any other task assigned by the direct supervisor.

MEAL Administrative Support

• Provide assistance with data collection as and when required.
• Assist with translation of reports and data.
• Assistant with logistics and administration for MEAL workshops, trainings, surveys, and assessments
• Any other task assigned by the direct supervisor.

Organizational Responsibilities:

Policy Adherence

• Adhere to the Code of Conduct, maintain humanitarian principles and respect international humanitarian law.

Prevention of Sexual Exploitation and Abuse:

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

• Promotes and encourages a culture of compliance and ethics throughout the International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity.

Safeguarding

It is all staff’s shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children and adults at risk; and any form of trafficking in persons. 

Job Requirements:

Qualifications : 

• University graduate from a recognized University in Business Administration, Social Science, Computer Science, Health and other related fields.

Experience : 

At least 2-3 years of experience in Accountability, call center, feedback or complaint handling mechanism and/or M&E in any governmental or non-governmental organization.

Competency : 

• Good staff management, planning and organizing skills with strong command of context analysis, security management, networking, and collaboration.
• Communication skills and strong local language correspondence skills. Particularly in fluency in English, Dari and Pashtu speaking /writing skills are required.
• Ability to write logical, clear, and concise reports.
• Expertise in Microsoft Office including Word, Excel, PowerPoint Excel and internet is required.

Submission Guideline:

Dear Applicant,

International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to the International Medical Corps at the website provided at the end of this document. 

Please note that:

• IMC commits to a fair and transparent recruitment procedure.
• IMC will conduct its recruitment on the base of need only.
• Only HR department will contact you during the recruitment process.
• IMC may keep data of your application for its pool of candidates and might propose you other positions than the one you applied for based on your qualifications.
• Only short-listed candidates whose application responds to the criteria will be contacted & local applicants from the same province are encouraged to apply and will be given priority.

To apply for this vacancy, please use the following link:

https://docs.google.com/forms/d/e/1FAIpQLSdXWV0qzMD85xcdlGRSjz7LAgzv_Boqn0ZdDXMU4rKOxr_7Bg/viewform

If the link above does not work by clicking on it, please copy and paste it in the browser address bar.

Make sure that you have Entered All Education, Work Experiences Details Completely, Accurate & at the end of the application you press Submit.

Preference will be given to local residence applicants.

Website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.

Equal Opportunities:

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or status as a veteran

Misconduct Disclosure Scheme

All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Submission Email:

https://docs.google.com/forms/d/e/1FAIpQLSdXWV0qzMD85xcdlGRSjz7LAgzv_Boqn0ZdDXMU4rKOxr_7Bg/viewform